Reimbursing procedure

The organisation sincerely regrets that a number of time slots were cancelled due to safety reasons and capacity problems. We know that this was a source of great disappointment for many enthusiastic visitors. All the tickets of the cancelled slots will be reimbursed. The following slots are concerned: Saturday 4 October 10.30 a.m., 11 a.m., 5.30 p.m. and 6 p.m., Sunday 5 October 11 a.m., 11.30 a.m., 8 p.m. and 8.30 p.m. Below is further information about how to have your tickets reimbursed.

1)      Tickets purchased at the Antwerp 14-18 information desk

Tickets for the cancelled time slots, which were purchased from the information desk in the town hall, will be reimbursed on location upon presentation of the ticket. The information desk will be open from Monday 6 October to Wednesday 15 October 2014, from 10 a.m. to 5 p.m. The information desk will also be open on Saturday 12 and Sunday 13 October from 10 a.m. to 5 p.m.

2)      Tickets purchased online

People who purchased tickets online for the cancelled slots will receive a mail about the reimbursement procedure by Monday 6 October 7 p.m. at the latest.